The Children's Heart Surgery Fund supports children and adults born with congenital heart disease across Yorkshire and North Lincolnshire.
Working alongside the Leeds Congenital Heart Unit at Leeds General Infirmary, they are funded by generous donations from the general public, corporate supporters and by the amazing efforts of their fundraisers.
Time Communications were introduced to The Children's Heart Surgery Fund when they were planning a relocation from the Leeds General Infirmary to new, larger offices on Oxford Place, Leeds.
As they had previously been sharing the Infirmary’s own telephone system, they had nothing that could be taken with and new telephone numbers were required too.
The new office was spread over three floors and there was no suitable cabling in place.
Many discussions were had advising what was available and once we knew the requirements for future expansion, we designed a plan to provide what was needed to begin with along with future proofing allowing plenty of growth over the following years.
Phase 1 was the cabling of the building to allow for both Voice and IT. Time Communications installed a CAT5 solution with sockets in all areas cabled back to a fully secure data cabinet.
Phase 2 was the installation of a Superfast Connection to the building able to provide connection for VoIP (Voice over IP) telephony and IT connectivity requirements.
Phase 3 was for Time to install a Mitel 400 SiP Pack solution providing:
- A VoIP (Voice over IP) telephone system
- Mitel SiP Handsets
- Audio Conferencing
- Call Recording
- Click to Dial Software
- Voice Mail and Intelligent Call Routing
- Fax to Email
The SiP service provide by Time for The Children's Heart Surgery Fund not only provides free phone calls, it also gives peace of mind in that there is protection against call fraud along with full disaster recovery protection and 24/7 number failover should it ever be needed.
As with many other organisations, a charity has to budget for ongoing running costs and with the solution provided, The Children's Heart Surgery Fund know that they are paying a fixed monthly cost for everything.
If you would like to learn more about The Children's Heart Surgery Fund, they can be found at https://chsf.org.uk/