How to deal with a nuisance phone call from a withheld number or a call that shows ‘No Caller ID’ or ‘Anonymous’ Many of us are increasingly frustrated with nuisance calls where the caller’s number is withheld. If you’ve ever...
Effortless Callbacks: A Smart Alternative to Keeping Callers on Hold How much do you dread calling a business only to be left on hold for what feels like an eternity? The repetitive message assuring you that your call is important seems increasingly insincere with...
Simplifying Scheduling for Bank Holidays and Special Events One of the most frequent requests we receive at our service desk involves scheduling changes to accommodate Bank Holidays or Training Days. These are times when the usual operation of the telephone system is...
The Benefits of Recording Smartphone Calls How often do you find yourself on a smartphone call wishing you could record the conversation? Perhaps you’re receiving complicated information, or maybe you’re giving or receiving advice that you’d like to keep a record of....
Recording telephone calls can be an emotive subject. It touches on trust, security, legality, accuracy, and training. As a business owner, you might wonder: should you record all your phone calls, or just those with high levels of information for accuracy? When and...
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