Why would my telephone system need a health check, here are some compelling reasons

In many organisations, the telephone system is often overlooked until something goes wrong. The usual comment when asked is, “well, it just works, so it must be okay.”
However, there are several compelling reasons why a regular health check of your telephone system is essential. Here are the key reasons to consider a telephone system health check:


Does my current telephone system distribute calls efficiently?

If your business has evolved since you first installed your telephone system, the way you handle calls likely has too. Ensuring your system distributes calls efficiently is crucial for maintaining customer satisfaction. A cloud-hosted telephone system allows for easy, remote programming changes, often without any additional cost or site visits.


Maintenance Costs for my telephone system, am I overpaying?

Traditional on-premise telephone systems often require an annual maintenance contract, involving fees for support and upkeep. In contrast, cloud-hosted systems typically operate on a monthly fee basis, covering inclusive calls, line rental, programming, and all necessary support, eliminating the need for separate maintenance agreements.

How secure is my telephone system against fraud, hacking and abuse?

Older phone systems are vulnerable to hacking and call abuse, potentially leading to significant financial losses. Modern cloud-hosted systems offer enhanced security features, including password and firewall protection along with advanced algorithms that monitor call patterns to detect and prevent fraud and abuse.

Am I using up to date hardware and software for my business?

Significant advancements have been made in telephone technology. Modern systems support smartphones and PC softphones, enabling users to make and receive calls from anywhere with an internet connection. This flexibility ensures that you can maintain productivity whether in the office or on the move. Additionally, call recording features allow you to revisit conversations and capture important information.

Can I save money on my telecoms spend?

Many businesses can save money by transitioning from older telephone systems or PBX’s to cloud-based solutions. Here’s how:
Phone Line Rental: Cloud telephony eliminates traditional line rental charges.
Telephone Calls: Calls to UK landlines and UK mobiles are typically free with cloud telephony, and international call rates are significantly lower.
Maintenance and Support: Cloud systems usually include support within their monthly fees, removing the need for costly maintenance contracts or hardware replacements.

Am I ready for the BT ‘big switch off?

BT announced in November 2017 that it would retire its copper network, with all analogue phone lines, ISDN digital lines, ADSL broadband, and FTTC broadband services being phased out by 2025. Recently, this deadline was extended to January 2027, primarily due to concerns for vulnerable users reliant on analogue lines. However, many business users will still need to transition to alternative solutions by the end of 2025, as some BT exchanges may upgrade sooner. Read more here

In Summary:

A regular health check of your telephone system can ensure that it meets your business’s current needs, remains cost-effective, and is prepared for future changes.

Don’t wait for issues to arise—proactively maintain and update your telephone system to keep your business running smoothly.

If you’d like to discuss a phone system health check, please click here to contact us

June 2024