“The BT Switch-Off: What you need to do in 2024 in preparation for 2025”

Change is on the horizon, and for businesses relying on traditional phone lines, the BT switch-off in 2025 is genuinely a really big deal!

Remember the Analogue to Digital TV switch-off, most of the country had their new equipment ready in 2009 but it was 2012 when the switch-off off completed.

We’ve known about the BT switch-off since 2017 and this is really going to happen in 2025 so plans need to be made!

But fear not because, with preparation, your business can negotiate through the maze of technology and in most cases, save money too!

Let’s break it down in simple terms – what you need to do to protect your business in 2024 for the big switch in 2025.

  1. Say Hello to VoIP: The days of the old legacy landline are waving goodbye, but don’t worry, it’s not the end of the line for your business. In 2024, it’s time to embrace VoIP (Voice over Internet Protocol). This nifty technology lets you make calls over the Internet, and the best part – it’s usually more affordable and offers a bunch of useful features. So, embrace VoIP and you’re off to a great start.
  2. Check Your Internet Speed: Now that your business will be communicating over the Internet, it’s time to check how fast your Internet speed is. VoIP is totally reliant on a robust and speedy connection, so in 2024 make sure your internet is up to the task. If it’s not quite there, consider upgrading to ensure your calls stay clear and problem free.
  3. Backup, Backup, Backup: Just like you wouldn’t leave your office without backing up important files, don’t leave your communication system hanging. In 2024, make sure you have a solid backup plan for your phone system. Whether it’s storing important contacts, storing the intricate programming of your system or having a backup internet connection, a little preparation goes a long way.

If you already work with a telecom provider, ask them to confirm what backup procedures they already have in place for you.

  1. Future-Proof Your Tech: In 2024, you need to assess your current technology – phones, computers, and all the other tech gadgets you use. Make sure they’re ready for the big switch in 2025. Upgrading might be on the cards, but it’s an investment in a smoother transition.
  2. Educate Your Team: Your team is the heartbeat of your business, and they need to be in the loop about the upcoming changes. In 2024, take the time to educate your team about VoIP, the BT switch-off, and how it impacts your telecommunications. When everyone knows what’s happening, the transition becomes a team effort.
  3. Test, Test, Test: It’s always a good idea to do a dry run before the main event. In 2024, test your new VoIP system. Make calls and put it through its paces. This way, any kinks can be ironed out well before the BT switch-off. Testing ensures that when the big day comes in 2025, your business is ready to roll without a hitch.
  4. Plan well in advance: The best-laid plans sometimes encounter surprises, and that’s okay. In 2024, have a Plan B in case anything unexpected pops up during the switch-off. Whether it’s a temporary fallback system or extra support from your VoIP provider, knowing you have a safety net will keep your business running smoothly.

In a nutshell, the BT switch-off in 2025 might sound like a big change, but with a little preparation in 2024, your business can face it head-on. Embrace VoIP, check your internet speed, back up your data, future-proof your tech, educate your team, test your new system, and have a Plan B.

These simple steps will ensure that when the BT switch-off arrives, your business is not just ready; it’s thriving in the new era of communication. So, let’s get prepared for a seamless transition into the future!

***EDIT***

In May 2024 BT announced that due to potential issues with services such as healthcare support lines, security support lines and lift emergency lines that they had extended the final switch-off date to January 31st 2027.

Many BT exchanges will still be upgraded in 2025 & 2026, however this extension allows for services to continue for those that have not been able to convert before then.  

If you’d like to learn more about what VoIP can offer your business, what savings can be made or what new technology is available, please click here.

21st December 2023